General Terms and Conditions

The system

  • The Bahiazul Villas & Club online booking system allows making real-time reservations for the Bahiazul Villas & Club, for any time of the year, in accordance with the conditions set out below.
  • If paying for a booking with a credit card, it is essential to provide the card number and, if requested, its security code in order to confirm and guarantee your reservations, along with a contact telephone number and email address so you can receive information concerning the status of reservations.
  • All rates and promotions are subject to their own sales conditions, as posted. You can find these conditions on the Bahiazul Villas & Club website bahiazul.com

Reservations

  • To confirm the booking, a security deposit in the amount of 30% of the total value of the booking indicated by the system is required as a provision for the cost of preparations and arrangements made before arrival at the Villa and its individual facilities.
  • Only one Villa may be reserved per transaction.
    • The occupancy in each Villa will be a minimum of 1 person and a maximum of 6 as a general rule.
    • The villas consist of three bedrooms whose opening and availability depends on occupancy (1-2 PAX Master Bedroom; 3-4 PAX Master Bedroom and 3rd Bedroom; 5-6 PAX three bedrooms). If your personal circumstances require other availability you must indicate this in advance or at Reception at the time of check in.
    • Babies under 2 years old imply no additional cost. The child age to be entered when consulting prices and/or final reservation is the child’s age on the date of arrival at the hotel and must be the one specified in your identity document. The hotel can request a valid passport/identity card. In case of not presenting a valid document or that the age does not correspond with the data of the reservation, during the check in, the hotel reserves the right to request the payment of the adult supplement.
    • Babies ages: Up to 2 years (included).
    • Children ages: From 3 to 11 years (included).
    • Adults ages: 12 years and above.
  • The minimum stay is of 4 nights. In high season (Easter, Summer, Christmas) the minimum stay is 7 nights.
  • Experiences (excursions, services and adventures) contracted through the website bahiazul.com or via email booking@bahiazul.comare 100% non-refundable. In the event of inability to attend, 100% of the amount will be charged to the client’s account.
  • Gift Voucher:
    • The Gift vouchers are exclusively only for the customers linked to the reservation from which the cheque derives. They are not refundable or cumulative for future stays or other offers.
    • Only one gift voucher can be offered / given per stay or booking, and they are only valid when is booked from bahiazul.com or through our Call Center: +34 928 854 598.
    • The gift vouchers will be only valid to be used in our Spa, Restaurant & Bikini Club Bar. and need to be used during the stay. They cannot be sold or exchanged for cash or trade for extra consumptions, excursions or upgrades.
    • The gift vouchers can be only used by the person linked to the reservation and cannot be given or used to any other person.
    • In case that the reservation is cancelled, the Gift Voucher will be also canceled as well and will be invalid.
    • Bahiazul owns the right to cancel at anytime the Gift Voucher program.
    • Below can be found the Gift Voucher value in euros calculated depending of the Reservation cost per booking, please follow it as reference:
Importes de estancia + régimen Bono Regalo
Menos de 1.500,00 € 50,00 €
Entre 1.501 € y 2.000 € 75,00 €
Entre 2.001 € y 2.500 € 100,00 €
Más de 2.501 € 125,00 €

Reservation confirmation

  • The system will provide the booking information and a “locator” code, to be used for any further operations or communication.
  • The booking confirmation, provided by the system, will be subject to the validation of the credit card information or, if applicable, receipt of the wire transfer. Therefore, if there are any errors in the credit card information provided, the booking will be cancelled.
    • Bookings made by wire transfer will provisionally be considered pending until the wire transfer to the Bahiazul Villas & Club account is confirmed.
    • You will receive the details regarding the validity of the pre-booking in the confirmation email sent by Bahiazul Villas & Club upon receiving your request.
    • When checking “Availability and price” and in the “Booking Confirmation”, the total cost of your stay will be displayed.
  • Availability is only guaranteed for reservations made through the direct payment system (ex: credit or debit card online or PayPal).
  • The company reserves the right to correct the content of a reservation if an misprint or obvious error (Eg .: in customer confirmation appeares a concept that has not been selected or paid for) is evident.

Booking modification and cancellation, and no-shows

  • Cancellation up to 60 days before arrival: If the cancellation request is made 60 days or more in advance of the expected arrival date, the deposit amount will be refunded less the management fees. Any cancellation request must be communicated by e-mail to booking@bahiazul.com.
  • Modification of dates. Between 59 and 7 days before arrival: It is possible to make changes in terms of arrival and departure dates, as long as the requested change is available.
    • Each request for modification of dates on a confirmed reservation will imply an additional deposit of 20% on the total amount of the original reservation, and provided that such changes of dates are within 6 months after the expected original reservation arrival date. Any modification must be communicated by e-mail to booking@bahiazul.com, at least 7 days before the date of entry.
    • Any modification regarding the number of guests, the type of villa or any other aspect that does not involve modifying the dates of the reservation, must be requested by email to booking@bahiazul.com and will always be subject to availability and the corresponding supplement if it were the case.
  • Between 6 days and the arrival day: If the cancellation occurs 6 days before the date of arrival or the client does not show up, the full amount of the reservation will be charged.
  • Exceptions: These General Cancellation Conditions will not apply and therefore no refunds will be made, in reservations with stays included during the dates of Easter Week, Summer (July 10 – September 15) and Christmas (December 23 – 6 January).
  • Once the check-in is completed, the reservation cannot be cancelled or modify, so if the client decides to anticipate his departure date or modify any of the conditions of his reservation (number of nights, number of people, type of villa, accommodation regime, etc.), you will not be entitled to any refund.
  • The General Conditions of Cancellation will not apply to rates with offers or promotions, in these cases the particular conditions corresponding to them will apply.
  • These conditions are only applicable for the final customer. In no case for agencies or intermediaries.

General

  • No pets allowed.
  • The villas have a private parking space which must be used. The use of the outdoor parking spaces is limited to the minimum time necessary for loading and unloading (luggage, packages, shopping, etc.), and their use is forbidden during the guests’ stay in the villa.
  • Performing any operation implies full acceptance of these General Terms and Conditions.
  • These conditions are generally applicable, except for those promotions that list specific conditions for cancellation, modification or refund, other than the foregoing.
  • The rates shown include the taxes applicable under law at the date of publication. Any variation in the applicable tax groups, bases or rates shall be subsequently reflected in the final price of the service, when it is paid.

The prices shown do not include taxes from those regional or local authorities that establish specific rates for stays in tourist establishments located within their Autonomous Communities. As a general rule, those fees shall be paid directly by the customer prior to his or her departure from the property.

  • Once check in is complete, the total amount for the stay must be paid in full. A credit/debit card must be provided as a guarantee.
  • Dress code: Buffet Breakfast: Informal. Buffet Dinner: formal; gentlemen and youngsters from 12 years long trousers, sleeve t-shirts and closed shoes.
  • Drinks are not included during dinner service for guests with half board.
  • You must be at least 18 years of age in order to perform any operation.
  • There are a limited number of villas which have a connecting door between the master bedroom and the second bedroom (which is commonly used for children). We cannot guarantee the availability of this type of villa unless the customer sends a request by e-mail at least 20 days before arrival and pays the extra €15/day charge at check in.
  • We have a limited number of south-facing villas. We cannot guarantee availability except for those customers who request one by email at least 20 days in advance of their arrival, and pay the supplement of €15 per day for the duration of their stay upon check in.
  • Bahiazul Villas & Club reserves the right to enforce liability for the misuse of this system or breach of the provisions contained in these General Terms and Conditions.
  • The user shall be solely liable if the service is used in a defective, partial or erroneous manner, or if anyone acting on his or her behalf or on their own uses the procedures and his or her password.
  • The material on this Bahiazul Villas & Club website is copyrighted and is the property of Bahiazul Villas & Club. Access to the website does not imply a license to reproduce and/or distribute. This is not permitted without the written consent of Bahiazul Villas & Club.
  • Should any dispute arise, the parties, expressly waiving their own jurisdiction, submit to the jurisdiction of the Courts of Fuerteventura.
  • Bahiazul Villas & Club is not liable for any disruption, failure or inaccessibility for any other reason of the operating system that may occur due to disruptions, failures or the inaccessibility of any telecommunications services or other accessories, unrelated to this entity and required for the operation thereof.
  • Payment methods
    • The payment of the reservation will be made in the currency of the hotel which is the EURO (€). The prices in other currencies that can be displayed on the web during the reservation process, are merely informative prices and are subject to changes in the exchange rate of the day.
    • The supported payment methods are debit/credit cards: Visa, Master Card and American Express, and in electronic commerce payment through Paypal is also supported.
    • Limitation to cash payments.
    • In accordance with Law 7/2012, of October 29, on the modification of tax and budgetary regulations and the adaptation of financial regulations for the intensification of actions in the prevention and fight against fraud: Operations of an amount equal to or greater than €2,500 or its counter value in foreign currency, will not be allowed.
  • Right of withdrawal
  • As established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, our entity is protected by the exception indicated in Article 103.l: “The provision of accommodation services for purposes other than serving as housing, transportation of goods, rental of vehicles, food or services related to recreational activities, if the contracts provide for a specific date or period of execution.”